Refund and Returns Policy
1. General Policy
At eclipsetoy, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of the Item
- The product must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
2.3. Non‑Refundable Items
- Personalized or custom‑made products.
- Items marked as final sale.
- Digital downloads or services that have already been delivered.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2. Shipping the Return
Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.
4. Refunds
4.1. Method of Refund
Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2. Restocking Fee
A restocking fee of 10 % may be applied to returns that do not meet the eligibility criteria (e.g., missing accessories, damaged packaging).
5. Exchanges
If you prefer an exchange, we will ship the replacement item once the original product is received and inspected. The same shipping charges that applied to the original order will be used for the exchange.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon delivery and report any issues within the 30‑day window.
- Return the item in its original condition and packaging.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. eclipsetoy reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Address: eclipsetoy, https://www.eclipsetoy.store